Operations· 2 guides
Front desk, housekeeping and the daily run-of-house. Playbooks for the team that holds the lobby together.
The 30-second check-in playbook
19 Apr 2026 · 6 min read
A housekeeping board that runs itself
12 Apr 2026 · 5 min read
01 / 03Resources
Field guides & playbooks
Practical guides for the people who run hotels.
Notes from our product, ops and revenue teams. 8 field guides across 4 disciplines, written for the front desk, the GM and the revenue manager, not for the search engine.
Distribution· 2 guides
Channels, parity, restrictions and direct bookings. The mechanics behind a healthy mix.
Parity without tears: a working definition
5 Apr 2026 · 5 min read
Direct bookings against the OTAs: the metrics that matter
29 Mar 2026 · 6 min read
Revenue management· 2 guides
Pickup, pace, BAR moves and the restrictions that protect your forecast. Field notes for revenue managers.
Pickup vs pace: the difference that matters
22 Mar 2026 · 5 min read
Setting restrictions that protect revenue
15 Mar 2026 · 5 min read
AI agents· 2 guides
How to deploy AI agents in production: scopes, modes, escalation and the audit trail you actually want.
Picking the right mode for your AI agent
8 Mar 2026 · 5 min read
Training your Front Desk Agent on house policy
1 Mar 2026 · 5 min read
02 / 03Latest
Just published.
Operations
The 30-second check-in playbook
Pre-stage the registration, the card and the key. The receptionist verifies the ID and hands over the room. Step-by-step.
19 Apr 2026
6 min · Andrea Russo
Operations
A housekeeping board that runs itself
How to set up housekeeping so the board updates itself, the supervisor reviews exceptions, and the GM never asks "is room 412 clean?".
12 Apr 2026
5 min · Lourdes Iniesta
Distribution
Parity without tears: a working definition
The honest definition of rate parity in 2026, with rules of thumb for when to publish a direct rate that is genuinely lower.
5 Apr 2026
5 min · Sara K. Petersen
Distribution
Direct bookings against the OTAs: the metrics that matter
Forget the vanity "direct share" number. The four metrics that actually move your direct booking economics.
29 Mar 2026
6 min · Ellis Tanaka
Revenue management
Pickup vs pace: the difference that matters
A clear definition of the two metrics every revenue manager confuses, and how to use them in the same review.
22 Mar 2026
5 min · Sara K. Petersen
Revenue management
Setting restrictions that protect revenue
When MLOS, CTA and CTD are the right tool, when they are the wrong tool, and how to publish them without burning channels.
15 Mar 2026
5 min · Ellis Tanaka