01 / 02Operations
Operations guides.
Front desk, housekeeping and the daily run-of-house. Playbooks for the team that holds the lobby together. 2 guides published.
02 / 02All guides
The 30-second check-in playbook
Pre-stage the registration, the card and the key. The receptionist verifies the ID and hands over the room. Step-by-step.
Andrea Russo
Head of PMS Product
19 Apr 2026
6 min read
A housekeeping board that runs itself
How to set up housekeeping so the board updates itself, the supervisor reviews exceptions, and the GM never asks "is room 412 clean?".
Lourdes Iniesta
Head of Housekeeping Product
12 Apr 2026
5 min read