01 / 02AI agents
AI agents guides.
How to deploy AI agents in production: scopes, modes, escalation and the audit trail you actually want. 2 guides published.
02 / 02All guides
Picking the right mode for your AI agent
Suggest-only, suggest-with-approval, auto. A simple rubric for choosing the right mode per agent and per channel.
Lina Marchetti
Head of AI
8 Mar 2026
5 min read
Training your Front Desk Agent on house policy
House policy is the soul of the property. Here is how to encode it as agent rules that the agent will actually follow.
Karol Białek
Head of Messaging
1 Mar 2026
5 min read