Prostay Pay
Take card payments, send payment links, and manage payouts, balances and disputes without leaving Prostay.
10 articles
Getting oriented
How the module is put together, what the dashboard is telling you, and where to find your payments, payouts and account records.
- How Prostay Pay is put togetherSixteen destinations in the sidebar, and only a handful you will touch in a normal week. What each one is for, which you will actually use, and the order money moves through them.
- Payments, payouts and account recordsNine screens in the sidebar report on your payments account rather than help you charge a guest. What each one is for, and which one answers the question you have.
- Reading the Prostay Pay dashboardTwo halves that answer different questions: what happened today, and what happened over a range you choose. Why available and pending are different numbers, and what each chart counts.
Setting up your account
The onboarding wizard, the bank account your money lands in, and which payment methods guests are offered.
Taking payments
Products, payment links, and what a guest sees when you send one.
- Building your product catalogueProducts are the named, priced things a payment link is built from. How to add one, why the price is not editable everywhere you might expect, and the difference between archiving and deleting.
- Choosing which payment methods guests can useA switch per method, but only for the methods your account is eligible for. Why the list is shorter than you expect, and how to find out what yours will hold.
- Payment method availabilityWhich methods your property can turn on, keyed to the currency you charge in and the country your business is registered in, and why a guest might not see one you switched on.
- Taking payment with a payment linkA payment link is a saved basket with an address you can send to a guest. Building one from products or against a reservation, what the guest sees, and how to name it.
After the payment
Customer records, receipts, refunds and disputed payments.
- Customers, refunds and receiptsEvery guest who has paid you gets a record here. Reading it, sending a receipt, and refunding a payment in full or in part.
- Handling a disputed paymentA guest has told their bank they should not have been charged. What has already happened to the money, the clock you are on, and how to decide between accepting and fighting.