Pre-arrival
Capture the upgrade before they arrive.
Targeted upsells (Sea View, late checkout, breakfast) sent on WhatsApp 36 hours out, paid in-thread.
01 / 10Guest comms
Guest comms · Prostay Nexus
One inbox for every guest conversation.
WhatsApp, email, web chat, SMS and OTA messages, unified into a single timeline next to the reservation. Prostay AI drafts the reply; the team approves and sends.
Runs on
- Web
- iPad
- Android tablet
- Android phone
- Offline-first
- Channels unified
- Email · Chat · WhatsApp · SMS
- AI drafts
- On every reply
- Bundled in
- All-in-One
- Anna Schmidt2m
Is breakfast included in the rate?
WhatsApp - Hiro Tanaka8m
Could we have an early check-in at 11am?
Booking.com - Lucia Bianchi32m
Thank you, see you Friday!
Email - Carlos Müller1h
Do you have parking on-site?
Web chat
Anna Schmidt
WhatsApp · arrives Fri
Prostay AI suggests⌘↩ to send
Listening for the next message from Anna,
02 / 10Capabilities
Built for the way modern guests actually message.
Stop juggling four browser tabs and a phone. Nexus surfaces every message with full reservation context and a draft reply ready for one tap.
01
Unified inbox
WhatsApp, email, SMS, web chat, OTA messaging, one timeline per guest, one assignment per conversation.
02
AI-suggested replies
Drafts personalised to the guest, the reservation and your brand voice. Edit, approve or override in one click.
03
Knowledge base
Articles authored by management, available inline as staff reply and grounded into every AI suggestion. One source of truth, no copy-paste from a wiki.
04
Routing & escalations
Auto-route by language, channel, priority or guest segment. Escalate to a human at the first sign of friction.
05
Templates with variables
Compose once, send a thousand times, with reservation, room and stay variables filled automatically.
06
Sentiment & SLAs
Detect frustrated guests in real time, track first-response and resolution SLAs per property and per agent.
03 / 10Deep dive 01
AI assist
A reply that already knows the guest.
Nexus pulls reservation, folio, stay history and prior conversations into the prompt, the suggested reply is grounded in your real data, not a generic LLM guess.
- Anna Schmidt2m
Is breakfast included in the rate?
WhatsApp - Hiro Tanaka8m
Could we have an early check-in at 11am?
Booking.com - Lucia Bianchi32m
Thank you, see you Friday!
Email - Carlos Müller1h
Do you have parking on-site?
Web chat
Anna Schmidt
WhatsApp · arrives Fri
Prostay AI suggests⌘↩ to send
Listening for the next message from Anna,
04 / 10Deep dive 02
Knowledge base
The single source of truth, right next to the conversation.
Property managers author the articles, breakfast hours, Wi-Fi codes, spa pricing, local guides. Sales and reservations see the right one inline while they reply, and the AI grounds every suggested answer in the same library, so guests never get two different versions of the truth.
Casa Marina · Naxos47 articles
last edited 2h agoLibrary
Property essentials
- Breakfast hours & menu47
- Wi-Fi & guest network38
- Check-in & check-out times24
- Pet policy11
Services
- Spa packages & pricing19
- Restaurant reservations16
- Airport transfer (Naxos JNX)12
Local guides
- Best beaches by season9
- Top 5 dinner spots in Chora7
Property essentials
In use · Anna SchmidtBreakfast hours & menu
Maria Costa
GM · Casa Marina · updated Mar 12, 2026
Continental breakfast is included for all guests, served daily on the Sea Terrace from 7:00 to 10:30. Hot dishes, fresh pastries, local fruits, espresso bar.
- Hours: 7:00 to 10:30 daily
- Location: Sea Terrace (rainy days: indoor restaurant)
- Included for all rate plans, no extra charge
- Dietary options: vegan, gluten-free, kids menu on request
Cited this month
47 replies
05 / 10Deep dive 03
Workflows
The automations that keep the lobby empty.
Trigger sequences for arrival, in-stay and post-stay messages, all gated by reservation status, channel and guest preferences.
Out-of-the-box workflows
- 24-hour pre-arrival check-in instructions and key code.
- Mid-stay sentiment ping with one-tap escalation.
- Post-stay review request, branded and time-zoned.
- Recovery sequence for incomplete online check-ins.
- Quiet hours and channel preferences enforced per guest.
06 / 10Deep dive 04
Reservation context
Two clicks from “what’s the wifi password” to a confirmed upgrade.
The reservation panel sits beside every conversation. Apply discounts, charge upsells, change rooms and update the folio, all without leaving the inbox.
PG
Paola Greco
3 nights · 28 Apr → 1 May · Room 202
Adults
2
Children
0
Source
Booking.com
Folio
- €720.00
Sea View King · 3 nights
€240 × 3
- €32.00
Welcome breakfast (×2)
Apr 28
- €180.00
Spa · Couples massage
Apr 29 · 14:00
- €18.00
City tax
Per night
Balance€950.00
Housekeeping
Room 202
Sea View King · Floor 2
Activity
Upgraded to Sea View King
14:32 · Maria · GM
Reservation confirmed via WhatsApp
12:08 · Prostay AI
Booking received from Booking.com
11:54 · System
07 / 10Use cases
Where Nexus moves the needle.
These are the messaging moments where revenue gets made or guest satisfaction gets lost. Nexus is built to handle them quietly.
In-stay
Resolve in seconds, not after the review.
Detect a frustrated guest from sentiment and escalate to the duty manager with the full thread already loaded.
Post-stay
Reviews that arrive when guests are happy.
Trigger review requests only after positive sentiment signals, on the channel each guest actually uses.
08 / 10Integrations
Every channel your guests use, on day one.
Direct, official integrations with the messaging platforms that matter, plus your CRM, booking sources and internal tools.
- WhatsApp BusinessMessaging
- iMessage / SMSMessaging
- Instagram DMMessaging
- Booking.com MessagesOTA
- Airbnb MessagesOTA
- Gmail / OutlookEmail
- SlackInternal
- HubSpotCRM
- ZendeskSupport
09 / 10Pricing
Pricing
Bundled in All-in-One.
Nexus is included with the platform plan. AI usage is metered fairly per conversation, with sane caps so the bill never surprises you.
10 / 10Get started
A demo grounded in your actual messages.
We can spin up a sandbox with anonymised samples of your real WhatsApp and email threads to show what Nexus would have replied, verbatim.
- WhatsApp Business API setup included
- Migration of existing email threads on request
- Brand-voice training in the first 14 days
- AI usage caps you control, no overage surprises