Help centre
How Prostay works, screen by screen
Every page in the app, every field on it, and what changes when you change a setting. Written for the person on shift, with screenshots of the real thing.
Browse by module147 articles
- Getting StartedNew to Prostay? Start here. Signing in, finding your way around, and the first things to set up.4 articles
- Property Management SystemThe day-to-day core of Prostay: the dashboard, calendar, reservations, guests, housekeeping, rates and reports.63 articles
- Channel ManagerConnect Prostay to the OTAs, map rooms and rates, and control availability across every channel you sell on.5 articles
- Booking EngineTake commission-free direct bookings from your own website, and build a site with Instant Site if you do not have one.10 articles
- Prostay PayTake card payments, send payment links, and manage payouts, balances and disputes without leaving Prostay.10 articles
- Prostay AccountingInvoices, bills, suppliers, the chart of accounts and reconciliation, built for hotel bookkeeping.18 articles
- Revenue ManagementDynamic pricing, pricing rules, autopilot and pickup pace analysis.5 articles
- Prostay AIThe AI assistant that answers guest enquiries over chat and email, and how to teach it about your property.5 articles
- CommunicationOne inbox for guest email, WhatsApp and Booking.com messages, with tickets, a shared signature and a knowledge base of saved answers.4 articles
- Spa & WellnessTreatment scheduling, therapists, rooms, memberships and spa reporting.8 articles
- IntegrationsConnect Prostay to the other systems you run, including QuickBooks, and import existing reservations.6 articles
- Billing & SubscriptionYour own Prostay subscription: plan, invoices, payment methods and billing notifications.4 articles
- System SettingsThe email your property sends automatically: the mailbox behind it, the templates guests read, the rules that send them and the delivery log. Property details, currency, users and roles are covered under Property Management System.5 articles
Cannot find it?
The help centre is being written module by module, so some screens are not covered yet. Tell support what you were looking for and we will answer you directly, then write the page.