Spa & Wellness
Treatment scheduling, therapists, rooms, memberships and spa reporting.
8 articles
Setting up
What the spa shares with the rest of your hotel, and the settings to get right before you take a booking.
- How the spa fits into your hotelThe spa shares your guests, your treatment prices and your billing, and keeps its own diary, therapists and treatment rooms. Knowing which half is which saves you from setting the same thing up twice.
- Setting up your spaThe eight sections of Spa settings, what each one changes about a working day, and the two of them that quietly decide whether your book stays on time and whether a no-show costs the guest anything.
Treatments and resources
The treatment menu, and the therapists, rooms and equipment the availability engine books against.
- Building your treatment menuTreatments are catalogue items with a scheduling profile attached. This is what that profile contains, and why a treatment has three durations rather than one.
- Therapists, rooms and equipmentThe three things a treatment competes for. Set them up properly and the appointment book will refuse the bookings you cannot honour, which is the entire job of this screen.
Bookings and the day
Taking a booking, and working through the appointment book, the Today list and the appointment history.
- Running the dayThe appointment book, the Today list and the appointment history are three views of one thing. Which to leave open, what the tiles are telling you, and what happens when you move a booking the spa cannot honour.
- Taking a bookingFour questions in a fixed order: who, what, when and who pays. What each step is really asking, and the three or four places a booking usually stalls.
Money and memberships
Who pays for a treatment, and selling memberships and prepaid courses.
- Memberships and prepaid coursesA membership is an ongoing relationship that changes the price of everything. A course is a block of one treatment, bought up front and drawn down. They are sold differently, they behave differently at the till, and only one of them can be frozen.
- Who pays for a treatmentMoney moves once, when the treatment is completed. What each of the five payers does at that moment, and how deposits, tips and mistakes are handled.