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Prostay AI

The AI assistant that answers guest enquiries over chat and email, and how to teach it about your property.

5 articles

Getting started

What the two assistants are, what neither of them does, and the order worth setting them up in.

What Prostay AI is, and what it is notProstay AI is two assistants behind one menu entry: one on guest email, one on a chat page guests open from a link. Here is what each reaches, what neither does, and the two enable switches that are read backwards more often than any other control in the module.

What it may see

The permissions that decide how far into your property the assistant reaches, including the folio.

What the assistant may see: Prostay IntegrationOne screen decides what Prostay AI is allowed to look at. Four switches cover what it may do, five boxes cover what it may read, and one of those five is your guests' billing. Here is each of them, and which to leave alone.

What it knows

Documents, written answers and reading back through your Nexus mail history.

Teaching it about your property: Learning MaterialThe assistant starts knowing nothing about your hotel. This is the screen that changes that: documents you upload, questions and answers you write out, and an optional read back through your Nexus mail history. It is the screen worth the most of your time.

How it writes

Tone, length, banned phrases and house vocabulary, plus the date, time and currency formats.

How it writes: Behavior and General SettingsTwo screens decide how the assistant sounds: one sets tone, length and the phrases it may not use, the other sets the formats and hours it writes in. Here is every dial, which ones are worth your attention, and the one field that cannot currently be set correctly.

The guest chat

The address you hand a guest, your branding on it, and what a guest sees when they open it.

The guest chat: Chat Settings and the chat pageThe chat is a page on the open web that a guest opens from a link and signs into with a room number and a name. Here is the address to give them, the two settings that reach them, and what to check before you print the link on anything.