Communication
One inbox for guest email, WhatsApp and Booking.com messages, with tickets, a shared signature and a knowledge base of saved answers.
5 articles
The inbox
Reading and answering guest messages across email, WhatsApp and Booking.com, and working a conversation to a close.
- Reading and replying in the unified inboxOne screen for email, WhatsApp, Booking.com and Expedia messages: how a conversation is laid out, what the counts mean, how replying works on each channel, and the two things that behave differently from an ordinary mailbox.
- Restoring a deleted WhatsApp conversationDeleting a WhatsApp conversation does not destroy it for thirty days. Where the deleted ones go, how to get one back, what deleting it forever really means, and why you have to know the address to get there.
- Working email as ticketsEvery email is a ticket with a status, a priority and an owner. What the four statuses mean, what each of the six folders does, and the difference between closing a conversation and deleting it.
Channels and settings
Connecting WhatsApp and Booking.com, turning on notifications, and the signature that goes out on every reply.
Knowledge base
The saved answers your team drops into replies, and how to keep them organised.