System Settings
The email your property sends automatically: the mailbox behind it, the templates guests read, the rules that send them and the delivery log. Property details, currency, users and roles are covered under Property Management System.
5 articles
Users & permissions
Adding staff, building roles and controlling what each can see.
Email & notifications
The mailbox that sends, the templates guests read, the rules that send them and the log that says whether they arrived.
- Connect an email accountAdd the mailbox Prostay sends from, by SMTP or through Microsoft. What each field wants, what Test Connection actually proves, and what the Module field decides.
- How Prostay sends email to your guestsFour screens make one chain: a mailbox does the sending, a template says what goes out, a schedule says when, and the delivery log says whether it arrived. Which screen answers which question, and why an email that never sent is usually a broken link in that chain.
- Schedule guest emails and check they arrivedFourteen rules decide when a template goes out, from a status change to a set number of days before arrival. Then the delivery log, which is the only place that says whether the email actually left.
- Write an email notification templateOne template is one kind of email. The subject line, the parameters that fill in a guest name or a booking reference, the six layouts, and the difference between saving a template and sending one.