Billing & Subscription
Your own Prostay subscription: plan, invoices, payment methods and billing notifications.
4 articles
Your Prostay account
What your hotel pays Prostay for, the invoices behind it, the card it is charged to, and how to change or end it.
- Billing details, your card and who gets the invoiceThe name and address Prostay prints on your invoice, the cards it charges, and the list of people who are emailed about it. Every field explained, including which ones your accountant will care about.
- Changing or ending your subscriptionFour actions on one page can change what you pay or end your account: switching between monthly and yearly, turning recurring billing off, removing your last card, and cancelling. What each one does, when it takes effect, and what happens to your data.
- What you are paying Prostay forThe Subscriptions screen lists every Prostay product your hotel has, what each one costs you and when it renews. What the four summary tiles mean, what the six status badges mean, and which of them need you to do something.
- Your invoices, and paying oneEvery invoice Prostay has raised against your hotel, what Paid, Due and Overdue each mean, how to download one for your accountant, and what happens when you press Make Payment.