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A hotel management system (HMS) is software designed to help hotels and other accommodation providers manage their daily operations more efficiently. It typically includes tools for handling reservations, guest check-ins and check-outs, room assignments, billing, housekeeping, reporting, and more.
Modern HMS platforms go beyond basic functionality by integrating with online booking engines, channel managers, POS systems, payment processing, guest messaging, and real-time analytics, all in one place.
By centralizing operations, a hotel management solution improves staff productivity, reduces errors, enhances the guest experience, and helps property owners make smarter business decisions.
Modern HMS platforms go beyond basic functionality by integrating with online booking engines, channel managers, POS systems, payment processing, guest messaging, and real-time analytics, all in one place.
By centralizing operations, a hotel management solution improves staff productivity, reduces errors, enhances the guest experience, and helps property owners make smarter business decisions.
A modern hotel management software (HMS) provides various tools and features. Here are some of the most important ones:
- Property Management System (PMS)
Manage reservations, check-ins/outs, guest folios, room status, and more — all in one place. - Reservations Calendar
A clean, intuitive calendar view that lets you manage all reservations with drag-and-drop ease. View availability by room type or room number, quickly adjust bookings, and stay organized. - Booking Engine
Drive more direct bookings with a mobile-friendly, commission-free booking engine that’s fully customizable and built into your website. - Channel Manager
Automatically sync inventory, rates, and restrictions across all major OTAs, with real-time updates and allotment control. - Payment Processing
Accept payments securely through credit card, bank transfer, or payment links — all fully integrated into your Prostay dashboard. Automate deposits, refunds, and settlements with ease. - Point of Sale (POS)
Built-in POS system for restaurants, bars, spa, and more — with the ability to post charges directly to guest folios. - Reports & Analytics
Access real-time and historical data on occupancy, revenue, RevPAR, average rates, booking sources, and more with one-click reports and dashboards via the Prostay Performance Center. - AI Reservations Agent
An intelligent assistant that helps manage guest inquiries, provide quotes, and even take bookings — freeing up your staff and responding instantly, 24/7. - Guest Communication Hub
Centralized communication across email and WhatsApp to ensure fast, professional replies and organized message history for every reservation. - Rate Management Tools
Create flexible base and derived rate plans with rules for length of stay, occupancy-based pricing, and automatic rate updates. - Housekeeping & Task Management
Real-time tracking of room status and task assignments to keep your operations smooth and your team efficient. - Multi-Property Support
Manage multiple hotels or resorts under one login with shared settings, reporting, and centralized access. - Offline Mode & Cross-Platform Access
Native apps for Windows, macOS, Android, and iPads ensure smooth operation even without internet, with automatic data sync once connectivity is restored.
Hotel management software enhances the guest experience by streamlining every stage of the journey — from booking to check-out — and ensuring faster service, better communication, and more personalization.
The guest experience improves because guests can:
The guest experience improves because guests can:
- Book directly through a fast, user-friendly booking engine with no third-party friction.
- Get instant responses via email or WhatsApp, with help from tools such as Prostay Nexus, built-in AI reservations agent
- Enjoy faster service thanks to real-time housekeeping and task management tools.
- Personalize their stay with special requests and preferences tracked directly in the PMS.
- Pay easily through multiple secure options such as Prostay Pay, with transparent billing.
Hotel management software pricing depends on the features you need, the size of your property, and how many users or locations you manage. The majority of software providers offer flexible tiered pricing which suits properties of all types and sizes.
Prostay offers flexible, modular pricing — so you only pay for the tools you actually use. Learn more on our pricing page.
Prostay offers flexible, modular pricing — so you only pay for the tools you actually use. Learn more on our pricing page.
While most of the hotel management software solutions available have migrated to cloud-based, the best choice depends on the unique needs of your property, but here are some of the most recognized options in the industry:
- Prostay
- Mews
- RMS Cloud
- eZee Absolute
- Little Hotelier
- Opera (by Oracle)
- RoomRaccoon
- Cloudbeds
- VHP
- Realta Rhapsody