Prostay vs. RoomRaccoon
RoomRaccoon is a capable independent stack. Prostay is the one with AI agents that act.
RoomRaccoon has built a strong all-in-one for independent hotels. Prostay competes by shipping a more mature AI agent layer, deeper payment flexibility and integrated accounting on top of the same all-in-one promise.
Where RoomRaccoon genuinely shines.
These are the rows where RoomRaccoon genuinely earns its customers. We don’t pretend otherwise.
All-in-one
A capable independent platform.
RoomRaccoon ships PMS, channel manager and booking engine together, a real all-in-one for independent hotels.
UX
A clean, modern interface.
The product looks the part and the daily flows are well thought through for the segment.
Brand
Strong reputation in EU independents.
Recognised brand in European independent hotels, with a community to match.
Onboarding
Quick setup for small properties.
Tuned to the size of property it serves; setup tends to be quick.
Why hotels switch from RoomRaccoon to Prostay.
These are the rows we built the platform to win. Each one is anchored in a real product surface.
AI
AI agents that act.
RoomRaccoon ships AI features. Prostay ships AI agents that quote, post charges and issue keys with deterministic tool-use and audit trails.
Payments
Flexible acquiring + same-acquirer F&B.
Prostay Pay covers PMS folio and POS with one settlement file. RoomRaccoon’s payment story is good but typically less flexible across regions.
Accounting
Accounting in the platform.
Prostay Accounting auto-posts journals and produces owner statements; RoomRaccoon typically integrates with a third-party accounting tool.
Sales
A real sales-software module.
Hotel Sales Software ships RFP responses, accounts and pace data. RoomRaccoon focuses on the rooms side; sales workflows are commonly handled outside.
Prostay vs. RoomRaccoon: feature-by-feature comparison.
A non-cherry-picked feature matrix. Solid dot for full support, half dot for partial, empty for not available at the time of writing.
| Feature | Prostay | RoomRaccoon |
|---|---|---|
PMS + channel manager + booking engine | ||
Native AI Booking Assistant | ||
Native AI Front Desk Agent | ||
Built-in accounting + owner statements | ||
Single acquirer (PMS + POS) | ||
POS | ||
Hotel sales / RFP module | ||
Multi-property roll-up | ||
Open REST API + webhooks | ||
SAML / OIDC SSO | ||
EU / US / APAC region pinning | ||
Anomaly detection on folios | ||
Housekeeping task sheets and cleaning credits RoomRaccoon assigns cleaning tasks, without credit-balanced task sheets. | ||
Waitinglist for dates you cannot sell RoomRaccoon suggests other dates or another of your hotels instead of keeping the enquiry. |
Which hotel PMS should you choose?
Pick RoomRaccoon if
- You’re an EU independent hotel happy with RoomRaccoon today.
- You don’t need a sales / RFP module.
- You’re fine running a separate accounting tool.
- You don’t need AI agents that act on the folio today.
Pick Prostay if
- You want AI agents quoting, posting and replying as a default.
- You want a sales / RFP module integrated with the PMS.
- You want accounting and owner statements in the platform.
- You want a single acquirer across rooms and F&B.
Migrating from RoomRaccoon to Prostay, step by step.
A RoomRaccoon → Prostay switch typically runs one to three weeks per property. We’ve done it. Here’s the playbook.
Step 01
Export from RoomRaccoon.
Reservations, profiles and rate plans exported via API. Mapping handled by us.
Step 02
Translate the rates.
Rate plans translated into Prostay’s rate engine; parity verified.
Step 03
Cut over the channels.
Channel manager re-pointed; OTA inventory verified before go-live.
Step 04
Train and ship.
Front desk trained on the new screen. Audit log compared for 14 days.
Compare Prostay with other hotel PMS platforms.
Honest, side-by-side breakdowns for the systems most teams shortlist alongside Prostay.
A like-for-like demo on your real data.
Send us a RoomRaccoon export. We’ll rebuild your last 30 days inside Prostay so you can compare workflows on real data.
- No-cost migration assessment
- Like-for-like data import in week one
- Cutover coordinated by our team
- Front-desk training included