AI Front Desk Agent

AI Front Office Agent — Automate Guest Requests & Enhance Operations

Prostay’s AI Front Office Agent is your 24/7 digital concierge — responding to guest messages, routing requests to the right departments, and maintaining exceptional service across.

Automate Guest Communication with your own Hotel AI Front Desk Assistant

In-room dining, housekeeping requests, up to date room bills, general property information, there is no limit to what you can do with your very own hotel AI front office agent.

Fully customizable through a variety of settings and preferences, multilingual and always available.

Auto-Routing to Departments

If it’s a request, your AI front office agent will route it to the right department inside Prostay.

Reduce Front Desk Workload

Let staff focus on complex requests without loosing the personal touch.

Improve Guest Experience

Respond with consistency, accuracy, everything tracked and logged in Prostay.

Use cases

Imagine an AI front desk agent that transforms tedious manual processes into efficient automated solutions.

With this technology, your team can focus on providing exceptional service, enhancing the overall guest experience while managing tasks more effectively.

Handling In-Room Requests Automatically

Guests request extra towels — the AI confirms instantly and routes the task to housekeeping through Prostay Nexus, with no delay and no staff involvement required.

Managing Late Check-Out Inquiries

A guest replies to the confirmation email asking for a late check-out. The AI checks the room’s availability from the PMS, responds with the policy, and updates the reservation if approved.

Consistent Answers to FAQs

Prostay AI replies instantly to common questions like Wi-Fi passwords, breakfast time, or parking — and in the guest’s preferred language.

Upsell Opportunities, Delivered Smartly

Easily train your AI front office agent about your property’s upselling strategies, when and how to deliver them to your guests.

What AI Handles vs. Where Your Team Shines

Let AI handle the repetitive work, so your team can focus on what matters most.

Human Front Desk

Works 8–10 hours a day

Replies manually to each inquiry

May miss late-night messages

Juggles multiple channels manually

May overlook task logging

Needs training and onboarding

Adds the human warmth and empathy

AI Front Office Agent

Works 8–10 hours a day

Drafts instant replies based on SOPs

Sends auto-replies for after-hours guests

Handles FAQs, simple requests, and upsells

Auto-updates guest notes and routes tasks

Learns from your SOPs and improves over time

Ensures speed, consistency, and availability

Take Control of your Business Today!

Cutting-edge Property Management System designed to revolutionize the way hotels, and resorts from boutique to large-scale, operate and serve their guests.

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Why Choose Our PMS?

Our platform is the preferred choice for hotels, hostels, vacation rentals, and alternative accommodations across the globe. Experience the difference with a PMS designed for growth, efficiency, and guest satisfaction.

What is an AI Front Office Agent for hotels?

An AI Front Office Agent is a smart assistant that handles guest communication, automates common requests, and routes tasks to the correct hotel departments — all without human intervention.

Can the AI respond to messages on WhatsApp and email?

Although our AI hotel assistant comes with its own native application, Prostay AI works seamlessly with WhatsApp, email, and live chat, so your guests can communicate however they prefer — and receive instant, accurate responses every time.

How does the AI know how to respond to guest requests?

The AI is trained on your hotel’s specific services, SOPs, and guest communication preferences. It uses that knowledge to respond accurately, and it can escalate to human staff when needed.

What types of guest requests can the AI handle?

The AI can manage routine requests like extra towels, spa bookings, wake-up calls, late check-out, local recommendations, transportation, and more — all without human input, and all recorded inside your Prostay.

Is the AI Front Office Agent suitable for small hotels?

Definitely. Prostay AI is designed to scale with your operation — from boutique hotels to large resorts — and offers real value even with a small front office team.