Hotel AI Reservation Assistant

AI Hotel Booking Assistant & Autonomous AI Reservation Agent - Maximize Room Revenue

From direct bookings to front desk inquiries, Prostay AI works around the clock — automating your hotel operations while delivering 5-star guest service.

BENEFITS

Smart AI Reservation Agent That Elevates Every Guest Booking

Prostay’s AI Booking Assistant is designed to transform how your hotel or resort handles booking inquiries. Trained on your unique property data and integrated directly with your PMS and booking engine, it answers questions, checks availability, and helps guests make direct bookings — instantly and 24/7.

Move faster and charge smarter

Sales and reservations teams can request, process, and track payments directly within Prostay — no need to jump between platforms, manually chase deposits, or dig through many complicated clunky reports.

Manage currencies with ease

Prostay Payments supports multi-currency settlement, allowing your teams to accept, hold, and pay out funds in the currencies you need — all without the complexity of external accounts or extra conversions.

Unlock insights that drive revenue

Access to real-time analytics across the entire payment lifecycle — from deposits to refunds. Make smarter, data-driven decisions with clear, actionable metrics designed to help you improve conversion rates and grow revenue.

From Message Received to Message Sent in 3 Easy Steps

Guest or Agent messages come in from any connected channel: e-mail, web chat, WhatsApp, etc. all seamlessly integrated into Prostay Nexus.

Prostay AI drafts a personalized reply based on your SOPs, set conditions, and live data from your Prostay account.

The AI sends the message independently if allowed or your team reviews and approves the message—or customizes it as needed.

Your Hotel AI Reservation Assistant Features

Everything you need to automate, personalize, and streamline your reservation process — all powered by intelligent AI reservation chatbot for hotels.

Fully Customizable AI Behavior & Settings

Real-Time Availability & Rate Lookup

Trained on Your Real Property Data

Multilingual Communication

Human Handoff for Complex Inquiries

Create Courtesy Holds, Write Notes and more

No Training Required for Human Staff

Learns from Guest Interactions

Smart Replies with Full Control

Each category represents a distinct area of expertise or focus, with a variety of services tailored to address specific needs and challenges within that domain.

Hotel AI Reservation Assistant

Works in Sync with Prostay Nexus

From room types to tone of voice, Prostay AI adapts to your hotel’s style and standards_ Your own automated hotel reservation assistant_

Why Top Hotels Pick Our AI Hotel Booking Assistant & Reservation Agent

Our platform is the preferred choice for hotels, hostels, vacation rentals, and alternative accommodations across the globe. Experience the difference with a PMS designed for growth, efficiency, and guest satisfaction.

How does the AI hotel booking assistant know my property’s details?

The AI connects directly to your PMS and booking engine to access real-time availability, rates, and booking rules — ensuring accurate responses for every inquiry.

Can the AI handle reservation inquiries in multiple languages?

Yes. Prostay AI supports over 20 languages and automatically detects and responds to guests in their preferred language, helping you serve international guests effortlessly.

What happens if a guest asks something the AI can’t answer?

When the AI encounters a complex or unusual request, it routes the message to your human team through Prostay Nexus for manual follow-up — ensuring nothing is ever missed.

Does the AI hotel booking assistant handle finance and cancellation policies?

Yes and No. If you allow it, the AI is trained on your specific policies, including deposits, cancellations, minimum stays, and blackout dates — and communicates them accurately to guests and agents.

Can I see what the AI is telling my guests?

Yes. All AI interactions are logged in Prostay Nexus, where your team can review, monitor, and even step in when needed.