Prostay AI

Automate Hotel Reservations and Front Desk Operations with AI Reservations Agent

From direct bookings to front desk inquiries, Prostay AI works around the clock — automating your hotel operations while delivering 5-star guest service.

Automate Hotel Reservations
BENEFITS

Say goodbye to inefficiency

Prostay AI replaces time-consuming manual tasks with intelligent automation—boosting response times, eliminating errors, and streamlining internal workflows. From answering booking inquiries to routing guest requests, Prostay AI helps your team do more with less, all while delivering a seamless guest experience.

Faster response time
Replies in real time across email, WhatsApp, and chat, reducing wait times and keeping guests satisfied without team overload.
Faster booking conversions
By responding instantly and accurately, your Prostay AI turns inquiries into direct bookings while your competitors are still typing.
Productivity increase
Prostay AI handles repetitive tasks, responds to routine questions, and automates internal communication.
AI Connected to the Prostay PMS
Features

Fully Connected to the Prostay PMS

Prostay AI is natively integrated with the entire Prostay ecosystem. It reads real-time availability, understands rate plans, adds notes to reservations, and handles guest requests by forwarding them to the correct department—whether it’s housekeeping, maintenance, or the front office.
Every action taken is fully customizable, so your AI assistant follows your hotel’s specific workflows, tone of voice, and service standards.

The Front Desk Agent That Never Sleeps

Give your guests the instant gratification they expect.

Prostay AI provides immediate confirmations and 24/7 support, ensuring every guest feels heard while your staff focuses on high-value interactions.

Prostay AI understands context. It translates simple chat messages into operational tasks, dispatching housekeeping or maintenance instantly through a seamless integration with the PMS and the POS.

AI Front Desk Agent

Features

Prostay AI is packed with powerful, customizable features designed to streamline hotel operations, enhance guest communication, and boost direct bookings. Below are just a few!

24/7 Guest Messaging Across Channels

Multilingual Guest Support

Real-Time Replies from Live PMS Data

Smart Booking Inquiry Handler

Guest Request Routing to Departments

Internal Task Assignment

No Training Required for Human Staff

In-Room Service Coordination

AI-Powered Upselling Logic - Alternative Availability

Seamless Integration with Housekeeping & Maintenance Modules

Internal Notes & Log History

Full Control Over AI Behavior & Permissions

Smart Replies with Full Control

Each category represents a distinct area of expertise or focus, with a variety of services tailored to address specific needs and challenges within that domain.

Two powerful ways to use Prostay AI

Whether you’re streamlining bookings or managing guest requests, Prostay AI adapts to your workflow. Use it as a smart reservations agent, a front office assistant—or both.

Automate routines with
trained AI on your data

Prostay AI acts as a fully automated reservations assistant—reading and replying to booking inquiries across email, WhatsApp, and web chat. It responds instantly using real-time data from your Prostay PMS, turning inquiries into direct, commission-free bookings.

Key Benefits:
Faster Booking Response Times
Higher Conversion Rates
Accurate Availability & Pricing
Smarter Front Office Operations
Powered by AI

Handle guest requests, forwards messages to the right departments, and updates reservation notes, all while following your hotel’s SOPs. Think of it as your digital front desk, always available, always alert.

Key Benefits:
Automated Guest Request Handling
Reduced Front Desk Workload
Personalized, Multilingual Replies

Why Choose Prostay Payments?

Our platform is the preferred choice for hotels, hostels, vacation rentals, and alternative accommodations across the globe. Experience the difference with a PMS designed for growth, efficiency, and guest satisfaction.

Can Prostay AI really respond to guest emails and WhatsApp messages?
Yes. Prostay AI reads and understands incoming messages, then replies with accurate information drawn directly from your Prostay PMS—such as availability, rates, policies, and more.
Does Prostay AI support multiple languages?
Absolutely. Prostay AI can automatically detect and respond in several major languages, ensuring a seamless experience for international guests.
Will Prostay AI make mistakes or overbook rooms?
No. Prostay AI is connected directly to your live PMS data, so it always works with accurate availability and rate plans. It only responds with information that’s currently valid.
What happens if Prostay AI doesn’t understand a message?
If a message is unclear or falls outside its scope, Prostay AI will escalate it to a human staff member, ensuring no guest is left unanswered.
Do I need to train Prostay AI manually?
No manual training is required. Prostay AI reads and learns from your e-mail history, existing PMS setup, rate plans, property details, and operational rules. Additional, there is a Knowledge section where you can upload any type of information that you want Prostay AI to learn.